Processing Time: Orders are processed within 1–3 business days.

Shipping: We offer free shipping on U.S. orders!

Estimated delivery for standard shipping is 3-5 business days. Delivery times may vary due to weather, holidays, or carrier delays.

Shipping Area: Currently, we ship within the United States only.

Free Returns — No Stress

We offer free returns within 30 days of delivery. 

At One of Us, we want every experience to be a happy one — for you and your furry family. 🐶💛

If you need help with a return, exchange, or a damaged item, start a return HERE  within 30 days of delivery.

Please include your order number and a brief description — if needed, we may ask for photos and take it from there.

Exchanges

Need a different size? We’re happy to help. We offer one-time size exchanges within 30 days, as long as the item is unused.

Defective or Damaged Items

We stand behind our products and will always make things right if something arrives defective or damaged. Once reviewed and approved, we’ll offer a replacement, refund, or another appropriate solution.

Questions?

We are always happy to help at Hello@shoponeofus.com—we’re here to make sure your experience with One of Us stays a positive one.

Zoomies, pulls, everyday chaos. We designed this for it. If something goes wrong within a year, we’ll replace it or refund you. No stress, ever.