Returns & Exchanges

Free Returns — No Stress

We offer free returns within 30 days of delivery. 

At One of Us, we want every experience to be a happy one — for you and your furry family. 🐶💛

If you need help with a return, exchange, or a damaged item, start a return HERE  within 30 days of delivery.

Please include your order number and a brief description — if needed, we may ask for photos and take it from there.

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Exchanges

Need a different size? We’re happy to help. We offer one-time size exchanges within 30 days, as long as the item is unused.

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Defective or Damaged Items

We stand behind our products and will always make things right if something arrives defective or damaged. Once reviewed and approved, we’ll offer a replacement, refund, or another appropriate solution.

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Questions?

We are always happy to help at Hello@shoponeofus.com—we’re here to make sure your experience with One of Us stays a positive one.