Refund policy

Returns & Exchanges

At One of Us, we want every experience to be a happy one — for you and your furry family. 🐶💛

If you need help with a return, exchange, or a damaged item, email us at Hello@shoponeofus.com within 30 days of delivery.

Please include your order number, a brief description, and photos when applicable — we’ll take it from there.

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Free Returns — No Stress

We offer free returns within 30 days of delivery on eligible items.
Returned items must be unused, unworn, and in original condition. Proof of condition may be requested before approval.

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Exchanges

Need a different size? We’re happy to help. We offer one-time size exchanges within 30 days, as long as the item is new and unused.

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Defective or Damaged Items

We stand behind our products and will always make things right if something arrives defective or damaged. Once reviewed and approved, we’ll offer a replacement, refund, or another appropriate solution.

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Questions?

Our customer care team is always happy to help at Hello@shoponeofus.com—we’re here to make sure your experience with One of Us stays a positive one.